FAQ

What are the earrings made of?

We are handcrafted with oven-baked polymer clay. We're quite resilient, however we would love to be handled with Tender Loving Care (TLC)! 

Are the earrings heavy?

We are really lightweight! Despite the complexity of the designs, most of the earrings weigh less than 3 grams on each side.

I do not have any piercings. Do you have clip-on option?

Because of the way these earrings are made, only selected designs come with clip-on options (a fancy way of saying you can attach them without needing pierced ears!). So, as you browse our earrings, keep an eye out for those special options!

Shipping & Deliveries

Please allow 2 - 4 business days for handling and preparation before shipping. (We KNOW how hard it is to wait for beautiful pieces. Do give us time to do a final check before shipping them out!)

Singpost SmartPac will be used for our deliveries. You'll receive a tracking number once we send your package off!

Return Policy

If you've received an item that is incorrect or has defects, please kindly email us at willowsclayco@gmail.com along with details such as:

- Order number

- Photo of the defect / wrong item

We will contact you with instructions. Returns for incorrect items are only accepted within 7 days from the date of delivery.

Unfortunately, we are unable to process exchanges due to hygiene reasons.